Cancellation & Refund Policy

1. Cancellation by Customer

You can cancel your order at least 24 hours before the scheduled delivery time for a full refund.

• Requests made less than 24 hours before delivery may not be accepted if our atelier has already begun arranging your bouquet.
• For same-day delivery orders, cancellations are only possible within 30 minutes of placing the order — once the arrangement is in progress, the order is final.

2. Non-Cancellable Items

The following cannot be cancelled once confirmed: personalised gifts and notes, custom arrangements built to your brief, perishable items (flowers and cakes) once dispatched, and same-day delivery orders placed within the express window.

3. Refunds

Approved refunds are processed within 5–7 business days to the original payment method. If we cancel an order on our side — due to a sourcing issue, a pricing error, or a pincode we cannot serve — a 100% refund is issued immediately, no questions asked.

4. Contact for Cancellation

To request a cancellation, visit our Contact Us page with your Order ID, or message us on WhatsApp. The faster you reach out, the more likely we can stop the arrangement before it’s built.