1. Information We Collect
When you use Rangilu Florist, we collect information that helps us deliver your order and improve your experience. This includes:
- Personal information (name, phone, email) provided at checkout.
- Delivery and recipient addresses you save for current or future orders.
- Order history, gift messages, and arrangement preferences.
- Payment information — processed securely by our payment partners; we never store full card details on our servers.
- Device, browser, and broad location data used for website optimisation and fraud prevention.
2. How We Use Your Information
- Process and deliver your orders across Rajkot and surrounding areas.
- Send order updates via SMS, WhatsApp, and email.
- Provide customer support — quickly find your order when you call or message us.
- Improve our products, delivery operations, and website experience.
- Send promotional offers and seasonal collection launches (only with your consent — opt-out at any time).
3. Information Sharing
We do not sell your personal information to anyone. We share data only with:
- Our delivery partners and in-house riders — so they can complete your order.
- Payment processors — for secure transactions.
- Trusted service providers (SMS gateways, email infrastructure, analytics) who help us run the storefront.
4. Data Security
We use industry-standard security measures including SSL/TLS encryption in transit, encrypted database storage for sensitive fields, secure tokenised payments, and regular security audits to protect your data.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate information.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
6. Contact Us
For privacy-related queries, visit our Contact Us page or write to hello@rangiluflorist.com.